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Payment and Shipping

Payment

Visa, MasterCard, American Express, and PayPal. Bank drafts, money orders and electronic funds transfers can be arranged. We do not accept company checks due to the time and uncertainty with cross border bank clearing rules.

Order Placement

While most details can be exchanged through filling in our electronic forms and email exchange, final exchange of credit card numbers and social security or business registration numbers required for cross border shipments are usually done by phone.

Shipping

Orders placed on the site will be processed promptly and we will do our best to get your product to you as soon as possible. Delivery times can vary due to delays in tempering but in general the Estimated Time of Arrival are as follows:

Hardware only orders: 5 - 7 business days

Pre-fabricated shower bases, shower doors and enclosures: 7 -14 business days

Tempered Glass orders: 20-25 business days

Shipping Damages

All freight is insured and included in pricing provided. The freight company is responsible for damages incurred during shipping. WARNING: Once the goods are signed for by customer, the shipper is no longer responsible for damages.

Preparing For Delivery

The trucking company will call ahead to schedule delivery. In cases where the crate is over 100lbs the driver will need assistance unloading the crate. For frameless showers the crate can weigh up to 250lbs so more help will be required. For home delivery the added cost of a tailgate lift if required and residential surcharge has already been factored into our pricing if applicable. Please be aware that the driver¹s obligation is to deliver to the front door or driveway. The shippers are not insured to carry merchandise inside the house or into the garage or around the rear of the house.
Acceptance of Delivery

Ensure that the packaging is secure and the contents appear undamaged. If in doubt refuse shipment and/or detail clearly on shipping manifest documentation that packaging and potentially merchandise has been damaged in transit. Keep copy of shipping documentation with signed acknowledgement by driver. Remember: Once the goods are signed for by customer, the shipper is no longer responsible for damages.

Returns

Because each order is a custom order, returns are not accepted unless the order was incorrectly fabricated and we were notified within 10 days from the day your order was received. If you have an order that is incorrect, please contact us via e-mail within 10 days of receiving the product.

Advice

Our team is here to give advice on all of your projects. That said we cannot be responsible for any property damages or personal injures that occur when handling or installing any glass products. The advice that we give is only our opinion, we expect for our clients to do the proper amount of research before placing an order.

For more information and personal attention

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